The terms we work by.

These terms govern the working relationship between Triple F Solutions ("we", "us") and a client ("you"), as well as use of this website. Where a signed proposal, quote, or statement of work exists for a specific project, that document takes precedence over anything here that conflicts with it.

They're written plainly on purpose. Nothing here replaces a formal contract for a large engagement — for those, the signed proposal is the governing agreement.

Every project is scoped and quoted individually — there's no fixed price list, because the work varies widely from one engagement to the next. A quote is valid for 30 days from the date it's issued unless stated otherwise.

A 40% deposit is required to confirm a booking and start work. The remaining balance is due against agreed milestones or on completion, as set out in the project quote. Work does not begin until the deposit is received.

The deposit reserves time and covers the discovery and early design work; it is non-refundable once that work has begun. Invoices are payable within the period stated on the invoice.

The quote describes what's included. Work outside that scope — additional pages, features, or rounds of revision beyond those agreed — is discussed and priced when it arises, not assumed. You'll always know the cost of a change before it's carried out, so there are no surprises at the end.

Reasonable revisions within the agreed scope are part of the project. A change of direction that effectively restarts a completed stage is a new piece of work.

Projects depend on timely input from you: content, images, brand assets, approvals, and access to any accounts or services the work requires. Where these are late, project timelines move accordingly — a delay on inputs is not a delay we can absorb without affecting the schedule.

You confirm that any material you provide (text, images, logos, data) is either owned by you or properly licensed for use, and doesn't infringe anyone else's rights.

On final payment, ownership of the finished website and its custom-built assets transfers to you. Your domain is registered to you, and your hosting and content are yours to take elsewhere — you own what you paid for.

Third-party components, open-source libraries, fonts, and stock assets remain under their own licences, which pass to you as part of the delivered site. We retain the right to reference the completed work in our own portfolio and marketing unless you ask us in writing not to.

Projects often rely on third-party platforms — hosting, payment processors, booking tools, analytics, and similar. These operate under their own terms and pricing, which are separate from our fees. We'll configure and integrate them, but we don't control their availability, changes, or costs over time.

Launch isn't the end of the relationship. Ongoing care — monitoring, updates, and small changes — is available as a separate maintenance arrangement, described in its own quote. Without such an arrangement, changes after handover are quoted as new work.

We deliver work to a professional standard and fix genuine defects in delivered work reported within a reasonable period after launch. Beyond that, the site is provided as-is: we can't guarantee specific commercial outcomes such as search rankings, traffic, or sales, which depend on many factors outside a website's build.

To the extent permitted by law, our total liability for any claim arising from a project is limited to the fees paid for that project. We're not liable for indirect or consequential losses.

Either party may end an engagement in writing. If you end a project after work has begun, the deposit is retained and any work completed beyond it is invoiced up to the point of termination. Files and assets are handed over once outstanding invoices are settled.

These terms are governed by the laws of Zambia. Delivery is remote-first and we work with clients worldwide, but the governing jurisdiction is Zambia unless a signed proposal states otherwise.

We may update these terms as our services change; the version on this page is always the current one, and material changes don't apply retroactively to a project already underway.

Questions about these terms can be sent to Sampa@triplefsolutions.net.